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Client Success Specialist

$24/hr Matthews, NC · Hybrid Part-time · 20–25 hrs/week No coding experience needed Full training for the right person

This role sits at the heart of how we directly support our clients:

  • Answering their questions
  • Staying proactive with communication about the progress we're making growing their digital and AI visibility
  • Completing support requests using the AI tools we've built in-house
  • Running our custom playbooks (pre-set processes and analysis) and taking action on what they surface

The outcome for the client is a website that ranks better, beats its competitors in visibility, earns the attention of its ideal customers, and grows the business. Our clients trust us to make that happen.

What's in it for you: a flexible, part-time, genuinely rewarding position that pays well. You'll also learn, use, and leverage AI, building skills that open doors well beyond this role.

No coding experience needed or required, and we are not asking you to learn it. If you already use AI to answer questions, come up with ideas, and organize your thinking, and you like using technology, you can do this job.

Full training for the right person. You do not need agency or website experience to succeed here. Bring hands-on AI experience, an analytical mind, and business savvy, and we will train you on the rest. Already deep in this world? Even better. You will move faster and take on more, sooner.

What you bring: energy and enthusiasm for helping a local small business (that's us) help other small and mid-sized businesses grow, along with your business savvy, analytical skills, and communication skills.

What's in it for Modern Pixel: leveraging your skills to keep delivering top-notch services and products that create real value and real results for our clients.

This is hands-on client work. Our differentiator is a transparency promise: clients get real-time visibility into their metrics through our client-facing dashboards, backed by a standard of work quality we don't compromise on. We're a marketing plus design plus technology agency, and our clients love us for it. All of it runs on an AI-first approach. We automate the repeatable processes so we can spend our time on the human decisions, the strategy and execution that actually move the needle for a client. Our AI agents surface the most important things happening across the business, and we act on them. Because we work this way, this position requires prior hands-on experience with AI, and experience with Claude Code is a plus but not required.

  • AI-first workflow: you'll build and ship real client sites using Claude Code and AI tools as your daily driver
  • 20–25 hrs/week, flexible within 8:00 AM–5:30 PM ET, Monday through Friday
  • Comfort learning new tools quickly; detail-oriented; self-directed
  • Available to work in-person in the Matthews, NC area regularly
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The Opportunity

Modern Pixel is a web design and digital marketing agency located in the Charlotte metro area, serving clients throughout the region and across the country. We build and manage WordPress and custom websites and software for small businesses: healthcare practices, home service companies, professional consultants, travel agencies, and more.

We're also an AI engineering company. We build custom software solutions that help businesses manage and grow: integrated dashboards that connect all of their systems into a single view, and workflows that turn manual processes into business rule based outcomes. That work saves our clients significant hours and expense while improving the business insights that drive growth.

We're looking for a part-time Client Success Specialist to join our team and do real work on real client projects. We are an AI-first shop, so AI is the default way of working here, not a novelty. You will interface with our internal AI agents, the ones we've already built and use every day, and work in AI platforms like Claude Code to plan, build, and test solutions. Do you need to be a software engineer? No. If you already use AI to answer questions, come up with ideas, or organize your plans and thoughts, and you like how it works, you should apply.

This is hands-on, ship-it-this-week work. You will work directly with the owner on client websites, lean on modern AI-assisted development workflows every day, and contribute to live projects from week one.

Details

  • Type: Ongoing part-time position
  • Schedule: Part-time, 20 to 25 hours/week (about 4–5 hours/day, Monday–Friday)
  • Hours: Flexible within 8:00 AM–5:30 PM ET (you pick morning, midday, or afternoon block)
  • Pay: $24/hour
  • Location: Matthews, NC area, hybrid, in-person at cowork space regularly with flexible remote after ramp-up

What You'll Do

Day-to-day responsibilities:

  • Manage and answer client support requests, working in our custom agency portal to manage tickets, log time, and track project progress
  • Handle client inquiries, which may include general questions, change requests, and questions about progress or performance
  • Proactively strategize and execute on deliverables that help our clients or our business
  • Observe client discovery calls and learn how we scope projects
  • Help prepare client deliverables and reports
  • Develop client communications and summaries
  • Learn and execute our StoryBrand messaging framework for our clients (and for ourselves)
  • Contribute to internal process documentation
  • Participate in website launch QA checklists

Use our AI tools and agents, including Claude (Code and Chat), to execute on:

  • Website maintenance: plugin updates, security checks, broken link audits, image optimization
  • Building and editing WordPress websites
  • Building page sections, running speed and SEO optimizations, and troubleshooting issues
  • Documenting and fixing site performance issues identified through audits
  • Uploading content, formatting blog posts, and making design updates on client sites
  • Testing website changes across browsers and devices before deployment
  • SEO, GEO, and website optimization playbooks
  • Developing and executing agency and client strategies

What We're Looking For

Required:

  • Prior hands-on experience using AI tools to do real work, since this role is AI-first from day one and not an introduction to AI
  • Strong business sense and sharp analytical skills; no software engineering background or coding experience needed, and to be clear, this is not a role where we teach you to code
  • A proven history of taking ownership over deliverables, with the drive to help grow the business and the foresight to make strategic recommendations
  • Comfort learning new software tools quickly
  • Attention to detail, since you'll be working on live client websites
  • Reliable, self-directed, and able to manage a daily work block independently
  • Own a dependable laptop
  • Available to work in-person in the Matthews, NC area regularly

Preferred, but we'll train you if you don't have experience yet:

  • Hands-on experience using Claude and Claude Code to actually build or ship something
  • Basic familiarity with HTML and CSS
  • WordPress experience (any level)
  • Basic understanding of SEO concepts
  • Familiarity with GitHub or version control
  • Interest in web design, software development, or UX/UI as a career path
  • Interest in digital marketing, SEO, or content strategy
  • Interest in AI-assisted development and automation

What You'll Learn

  • Our AI-first production workflow: how we use Claude Code and our in-house tooling to build, optimize, and ship real client sites faster than most agencies can
  • WordPress at a professional level: not YouTube tutorials, but actual client work with real deadlines and stakeholders
  • Agency operations & business management: how a web agency manages clients, runs projects, and operates as a small business day-to-day
  • SEO and GEO fundamentals: practical search optimization and generative engine optimization, not just theory
  • Using GitHub: version control workflows in a professional environment
  • StoryBrand messaging framework: how professional websites are structured to convert visitors into customers
  • Client-facing standards: QA processes, testing, deployment, and the attention to detail required for professional work

About Modern Pixel

Modern Pixel is a web agency that delivers professional work without the bloated overhead of a bigger shop. We work with small and mid-sized businesses at every stage: established shops ready to enhance their digital presence, businesses that are not getting results or have been burned by a previous provider, and new businesses in launch phase ready to introduce themselves to the world. Our approach combines clear messaging strategy (we are a StoryBrand Certified Guide) with modern, conversion-focused web design.

We run our entire operation through our own in-house developed custom portal and business software tools, use AI-assisted development to move fast, and maintain high standards for every site we touch. That combination lets us deliver service, responsiveness, and turnaround speed well above the industry standard. A small team with big standards, which means you'll get more responsibility and mentorship than you would at a larger shop.

Questions? Email us.