Customers keep asking "where are we?"
Every update request pulls someone off real work to dig through email and write the same answer again.
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A client portal that answers customers' questions before they call.
A branded portal where your customers log in to see their status, documents, invoices and messages. Fewer "just checking in" emails, and a business that looks as organized as it is.
Your inbox shouldn't be the status page.
Good customers want to know what's happening. Right now, the only way to find out is to ask you.
Files live everywhere
The contract in one email thread, the photos in another, the latest version in somebody's downloads folder.
Paperwork slows everything down
You send a PDF. They print it, fill it in, scan it and send it back. Sometimes. Then you chase it.
Your customers want to help themselves. Give them somewhere to do it.
Built around what your customers actually ask for.
We start with the questions your team answers most, and put the answers where customers can find them.
Status at a glance
Customers see where their project, order or account stands, without picking up the phone.
Documents in one place
Contracts, reports, photos and files, organized by customer and always the latest version.
Invoices they can find
Current and past invoices in their account, so "can you resend that?" stops landing in your inbox.
Messages that stay with the account
Conversations live with the customer's record, so anyone on your team can see what was said.
Forms and requests
Intake forms, change requests and approvals completed online, instead of printed, scanned and chased.
It looks like your business
Your name, your colors, your words. Customers log in to you, not to someone else's software.
We run our own agency on one.
Modern Pixel runs on a client portal we built. Our clients log in to see their dashboards, open support tickets and find their documents. We know what makes a portal useful because we rely on ours every day.
- Each customer sees only their own information
- Your team sees what their role needs
- Connected to your website and the tools behind it
- Room to add a CRM, payments or booking later
Already have a customer login?
If the login that came with your software works for your customers, keep it. A custom portal makes sense when customers need to see things from several systems in one place, or when the off-the-shelf one confuses them.
Here's how it works
Three steps. No mystery. No surprises.
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Map what customers ask
We start with a 30-minute discovery call, then list the questions, files and requests your team handles by hand today.
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Build it around that
You get a written proposal with clear pricing and timeline. Then we build the portal around those answers, and you try it before your customers do.
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Launch, train, support
We train your team, help you invite your customers, and stay on after launch to support it and add to it as you grow.
Client portal questions
How much does a client portal cost?
It depends on what your customers need to see and do. A portal for status and documents costs far less than one that also handles forms, invoices and messages. After a discovery call you get a written proposal with clear pricing and timeline, so you know exactly what you're getting before anything starts.
How long does it take?
That depends on scope, and your proposal spells it out. Often the best plan is to launch with the thing customers ask about most, then add to it.
Who can see what?
You decide. Each customer sees only their own information, and your team sees what their role needs. We set this out with you before anything is built.
Can it pull in information from the software we already use?
Often, yes. Many business apps can share data with other software. We'll look at yours on the discovery call and tell you honestly what can connect and what can't.
Do I own it?
Your data and your customers' data are yours. Who owns the code, where it's hosted, and what happens if you ever move on are written into your proposal in plain words before any work starts.
What happens after launch?
We don't hand it over and disappear. We train your team, fix what needs fixing, and keep adding to it as you grow. Your website itself can be looked after on a Website Care Plan, and if it needs a rebuild to match, our website design team can help.
More ways to stop working around your tools
What does it cost to do nothing?
Every month your website stays as it is, you lose the customers who searched for what you do and called someone else. The businesses that fix it now are the ones that show up first on Google and in AI answers, get the call, and grow while everyone else waits.
30 minutes. No pressure. You'll know if we're a fit.